In this Customer Experience series, audiences will be invited to dive into the customer experience field where they can discover new practical skills and study cases regarding how to engage and retain their customer satisfaction. This will be a place for the audiences to know the latest trends and digitalization in the customer experience field.
In this class, you will learn about
- Understanding the importance of customer feedback.
- How to define which feedback matters and which ones to avoid.
- How to process feedback and make an action for it.
This class is suggested for
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Entry to Junior and Mid Level of UI/UX Professionals
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Fresh Graduates
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UI/UX Researcher
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Product Managers
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Product Design and Customer Feedback Enthusiasts
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Growth Manager
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Product Professionals
The Speaker
Andrea Stefanny, Senior UX Researcher at OVO
Andrea working as Senior UX Researcher since 2020. Before she joined OVO, she worked at Somia Customer Experience at User Research
Syarat dan Ketentuan -
Kelas dimulai pukul 19.00 WIB.
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Konfirmasi untuk link registrasi webinar akan dikirimkan dalam kurun sehari sebelum acara.
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Pastikan memasukan nama lengkap dan email sesuai dengan data yang dimasukkan dalam formulir GoWork ketika melakukan registrasi untuk link webinar. Kami tidak akan approve registrant yang nama lengkap dan email tidak sesuai dengan yang telah terdaftar di formulir GoWork.
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Kelas akan dibawakan dalam Bahasa Indonesia.
Ticket Price: IDR 120,000
Setelah transaksi pembayaran kamu berhasil, kamu akan mendapatkan info terkait URL Streaming di e-voucher (dikirim via email).