Client Handling 101: How To Manage Expectation & Beyond

Client Handling 101: How To Manage Expectation & Beyond

25 July 2020

In order to achieve our goals with our clients we might have stumbled into the dealing process and managing the expectations of our clients to our team or as an individual that managed the account management personally, we might have created several "perfect plans" to handle our clients while having a "perfect plan" and implementing it thoroughly is not enough to achieve the target, we should have also figured out how to communicate effectively and efficiently to present our ideas and our condition to capture our client's hearts.

In this class, you will learn about

  1. Tips and Tricks on how to capture your client's hearts.
  2. How to effectively manage our client's expectations
  3. How to deliver our messages and get feedback from our client on time!
  4. Tips and tricks on how to write down the inquiries.
  5. Strategies to increase the knowledge of our clients and brands.
  6. Tips and strategies to increase your initiative skills!
  7. Creating a "special" bonding relationship with your clients.

    This class is suggested for
  • Sales

  • Account Management

  • Business Development


    Tenny Wiyono, Senior Account Manager Hola Public Relations
    Tenny has always interested in how relations between entities - even more complex - humans is one of the most important factor in how the world revolves, not only in greater matters but also in our daily lives. Nowadays she's enjoying her daily hustle and bustle as a PR consultant based in Jakarta, and has experienced handling various industries from FMCG, property, hospitality, corporate, banking, and many more - in those including strategical planning, media document development, as well as creating creative suggestions and establishing relations with various Key Opinion Leader.

    Syarat dan Ketentuan

  • Kelas dimulai pukul 13.00 WIB.

  • Konfirmasi untuk link registrasi webinar akan dikirimkan dalam kurun sehari sebelum acara.

  • Pastikan memasukan nama lengkap dan email sesuai dengan data yang dimasukkan dalam formulir GoWork ketika melakukan registrasi untuk link webinar. Kami tidak akan approve registrant yang nama lengkap dan email tidak sesuai dengan yang telah terdaftar di formulir GoWork.

  • Kelas akan dibawakan dalam Bahasa Indonesia.

    Ticket Price: IDR 120,000 Setelah transaksi pembayaran kamu berhasil, kamu akan mendapatkan info terkait URL Streaming di e-voucher (dikirim via email).