FAQ

What membership plans do you offer?

How do I purchase a membership plan?

After I become a member, can I work from any of the GoWork locations?

Yes, you can! Our members are welcome to work from any of our GoWork locations, you just need to book yourself a desk via the GoWork app before you arrive. Download our app today!

What is shared workspace?

A shared workspace is a seating area containing shared desks with ample seating, work surfaces, and access to power.

Does my memberships plan need to begin on the 1st of the month?

Are your membership plans really month-to-month?

Yes! Our flexible month-to-month membership plans provide you with the stability of an office along with the flexibility you need to grow your business. GoWork also offers longer term membership plans as well as shorter term hot desks plans. Send us an email to hello@go-work.com to learn more.

If I have a monthly hot desk membership plan, do I need to reserve a workspace before arriving?

If you have a hot desk membership plan, there is no need to reserve a particular workspace in advance each day; you can come and go as needed and use any available desk in the common area.

In order to ensure our hot desk members can come and go as they please, we do request that you make a workspace reservation in advance and we will be sure to keep a seat free for you! Reservations can be made via the GoWork app and during your visit we request that you Check-In via upon arrival and Check-Out when leaving. Download our app today!

What if I’m looking for a dedicated desk or private office membership plan that commences in more than 30 days from now?

>We’d still love to hear from you! Send us an email to sales@go-work.com and we would be happy to discuss the how we can accommodate your future needs.

Can guests visit me at my workspace desk?

Our hot desk and dedicated desk members are welcome to bring guests into the workspace for meeting room usage, a tour of the space or other temporary visit purposes. If these member guests wish like to use our space for work, we do require that they purchase a one-day pass, or sign up for one of our monthly memberships. Head to our plans page to learn more, or simply enquire at our front desk upon arrival.

Can guests visit me in my private office?

Yes, of course! However, before your guests proceed into our space they will need to register their attendance at our front desk, after which you can bring them to your office.

I need to add additional members to my team. How do I do this?

The best way to do this is to speak with your local Hub Manager or Host, and we will facilitate your query from there.

How do I change my type of membership plan (i.e., from hot desk to dedicated desk)?

The best way to do this is to speak with your local Hub Manager or Host, and we will facilitate your query from there.

When do I have to let GoWork know I’m moving out?

Dedicated desk and private offices members are required to give one-calendar month notice on move out or transfer of offices. Hot desk members can cancel at any time.

What facilities are available at GoWork locations?

What if I need a phone service?

Phone service can be made available to private office members at an additional charge.

Can I have multiple mailing addresses assigned to my membership?

Unfortunately no, we are only able to support a single mailing addresses for each membership plan.

How do I connect to the Wi-Fi?

All members will be provided with a secure Wi-Fi password during onboarding. For member guests, we will provide a guest password when registering their attendance with us at the reception desk.

How do I book a meeting room or workspace?

All meeting room and workspace bookings are made via the GoWork app using your allocated meeting room credits as per your membership type. Download our app and follow the instructions under Book Space.

How do I cancel a meeting room or workspace booking?

Cancellations to your booking are made via the GoWork app. We do require that all cancellations are made at least 2 hours prior to the booking start time. Post cancellation, the credits will be automatically refunded to your account balance in full.

Being a member, can I book a meeting room or workspace on the weekend?

At present, our members may only book meeting rooms, conference rooms and workspaces during Monday to Friday from 9 AM to 6 PM.

I just booked a meeting room. How do I register my guests?

There is no need to register your guests with us in advance, simply let your guests know our location address and we will register them at the reception desk upon arrival.

What size conference meeting rooms do you have?

We have a number of meeting rooms and conference rooms across each of our locations that cater for 5-18 pax.

What are the additional fees for booking meeting rooms, event space, printing, business address and more?

Head to our plans page for more information on our additional charges.

I’m ready to sign up! What are my payment options?

If you are purchasing a membership online, we accept the following credit cards: VISA, MasterCard, and JCB.

If you are purchasing a plan in-person at GoWork, we accept both credit card and cash.

How am I charged for the things I use when they are add-ons?

For members with monthly memberships, add-ons will be billed to you separately at the end of the month. For all other members we request these charges be settled at the end of the day.

Monthly memberships are invoiced on the last day of every month, and payment is required within the first 7 days of the following month.

Is there a security deposit or set up fee required to secure a dedicated desk or private office?

For dedicated desks, we require a security deposit equal to one month of your monthly membership fee. For private offices, we require a security deposit equal to one month of your monthly fee. The security deposit is refundable at the end of the tenure.

Does GoWork charge late fees?

We charge a late fee of 2% per month on the outstanding invoice for payments we haven’t received after 7 days of the following month.